Right of withdrawal
You can cancel your order within 14 days after receiving it, without giving a reason. This also applies to pre-orders.
How to return
- Email info@vontens.com within 14 days after receiving your order. Include your order number. We then send you the return address.
- Send the boots back within 14 days after notifying us.
Condition
Return the boots unworn, clean and in their original packaging. You may try them on indoors, the way you would in a shop. If the boots show signs of wear, we may deduct the loss in value from your refund.
Costs
Return shipping is at your own cost. We recommend a tracked shipment; the return is your responsibility until it reaches us.
Refund
We refund the purchase price within 14 days after we receive your cancellation. We may wait with the refund until we have received the boots or proof that you sent them. You receive the refund through the payment method you used.
Exchanges
Want a different size? Return your pair as described above and place a new order.
Damaged or wrong item
Received a damaged or wrong item? Email us within 14 days with your order number and a photo. We will arrange a replacement or refund at no cost to you.